Pioneer Ethiopia Tours ensures that all possible care is taken so that the travel
arrangements specified in your Itinerary run efficiently and successfully. These booking
conditions seek to explain as clearly as possible the responsibilities undertaken between us when
you make and we accept a reservation.
CONFIRMING YOUR BOOKINGS:
The person named in the booking form as the client is acting on behalf of themselves and each
person named on that form as an Additional client is responsible for ensuring that each
Additional clients are fully aware of these booking conditions. The Lead client warrants that
he/she is authorized by the Additional clients including, where an Additional client is under 18
years of age, the parent or legal guardian. No additions or changes may be made to the booking
conditions except in writing and signed by Mr. Abdi, the owner and General
manager of Pioneer Ethiopia Tours, or Legal representative with power of attorney. On receipt &
signed off the tour agreement 30 % of the deposit has to be paid as indicated in the tour payment
invoice by bank transfer or directed payment method by Pioneer Ethiopia Tours agent. We will
issue you with a Confirmation of Booking which includes the final itinerary and confirmed hotel list
. No firm reservation exists until we have issued this tour agreement signed and a copy sent
back. Payment of the balance of the amount for the Itinerary will be due forthwith on its
commencing by any of the methods set out in the tour agreement. Failure to pay the balance will
cancel your reservation and your deposit forfeited. It is the responsibility of
individual clients to ensure that they have a valid passport, visa if required, and
any necessary health, vaccination, or inoculation certificates.
INSURANCE:
You are required to take out travel insurance covering the medical expenses and repatriation of
all clients. Pioneer Ethiopia Tours doesn`t have liability travel insurance but does have
insurance for all means of transportation that will be used during the tour. The insurance
policy works according to the Ethiopian government law.
CANCELLATIONS:
➢ Cancellations of confirmed bookings by the client(s) due to personal circumstances and any
other reasons after signing the Tour Agreement will be automatically subjected to a 10%
a cancellation fee of the total Tour Price.
➢ Cancellations received 30 days up to 20 days before commencement of the Tour 15% of
the total Tour Price has to be paid.
➢ Cancellations received 20 days up to 11 days before commencement of the Tour 35% of
the total Tour Price has to be paid.
➢ Cancellations received 10 days up to 5 days before commencement of the Tour 50% of
the total Tour Price has to be paid plus advance payments which are already done by
Pioneer Ethiopia Tour (for example for domestic flights, hotels, and car(s) which will
not be refunded by these third parties.
➢ Cancellation received in less than 5 days will be subjected to full payment (100%). If after
the commencement of the Tour, the Tour has to be stopped in an early stage because of
personal circumstances of the client, Pioneer Ethiopia Tour cannot guarantee any refund
but will do its best to refund expenses that are not yet paid. If one or more clients
cancel a Tour and the remaining clients want to let the Tour continue, the Price will be
adapted for the remaining clients and those who have canceled will pay the above-written cancellation fee(s). If the remaining clients don’t agree with the new Tour Price,
Pioneer Ethiopia Tour is not indebted to conduct the Tour.
CANCELLATIONS DONE BY THE CLIENT(S) OR BY PIONEER ETHIOPIA TOUR IN
CASE OF NATURAL CALAMITIES, POLITICAL UNREST OR WAR:
the same conditions as mentioned above. We strongly recommend our clients to effect
cancellation insurance.
REFUND POLICY:
Please be aware that the approved cancellation refund request process will take 10-12 weeks from
the date of approval by Pioneer Ethiopia Tours management.
RESPONSIBILITY AND LIABILITY:
The staff of Pioneer Ethiopia Tour will conduct every Tour as agreed with every individual client
to the best of their ability. If despite this you have any complaints during the Tour, contact the
Pioneer Ethiopia Tours office in Addis Ababa as quickly as possible so we can do our best to solve
the problem(s). However, Pioneer Ethiopia Tour cannot be held responsible for cancellations in
case of unrest, war, or natural calamities and over-bookings made by third parties such as hotels,
airlines, transport companies, or other Travel agencies. Although we only make use of safe and
well-insured cars and other materials and every possible care is taken to safeguard our clients and
their properties, Pioneer Ethiopia Tour cannot be held responsible for any loss or harm of personal
goods, consequences of sickness, accidents, or calamities. All extra costs resulting from above
mentioned situations are for the client’s own account. Pioneer Ethiopia Tour will use its best
efforts to assist as an agent for our clients in dealing with third parties and in cases of need such
as theft, sickness, injuries, or other calamities. All claims are subject to the jurisdiction of the
court of Ethiopia. Our clients are obliged to travel with good travel- and health insurance.
PRICES:
Tour prices can be provided upon request. Prices are not fixed but depend on infrastructure
prices (depending on the season), hotel-, salary- and fuel prices, and currency exchange rates.
Pioneer Ethiopia Tour has the right to adopt an earlier given price up to 35 days before
the commencement of the Tour. After payment of the total Tour price by the client(s), no adaptations
will be made.
FLEXIBILITY:
The client appreciates and acknowledges that the nature of this type of travel requires
considerable flexibility and should allow for alternatives. The outline itinerary as given for each
tour must therefore be taken as an indication only of what each group may accomplish and not as
a contractual obligation on the part of the company. It is understood that the route, schedules,
itineraries, amenities, and mode of transport may be subject to alteration without prior notice due
to local circumstances or events, which may include sickness or mechanical breakdown, flight
cancellations, strikes, events emanating from political disputes, climate, and other unpredictable
or unforeseeable circumstances. We also consider flexibility in all possible circumstances to
satisfy client’s interests by welcoming any request from clients during the tour.